[FULL NAME]

Dietetics Student | Customer Service, Hospitality & Event Coordination

Pretoria, ZA.

About

Proactive and service-oriented University of Pretoria Dietetics student with a comprehensive background in hospitality operations, client service, and community project leadership. Combines hands-on convention banqueting experience with a proven track record of managing high-impact volunteer initiatives, large-scale donation drives, and event logistics. Dedicated to delivering outstanding customer support and collaborative problem-solving across dynamic, public-facing environments.

Work

Coastlands Umhlanga Hotel & Convention Centre

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Work Experience / Job Shadowing Trainee

Umhlanga, KwaZulu-Natal, South Africa

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Summary

Shadowed senior management across banqueting, hotel operations, and marketing to support client coordination and event execution at a premier multi-facility hotel and convention centre.

Highlights

Gained practical operational exposure across banqueting coordination, front-of-house operations, and hotel management workflows.

Shadowed the Banqueting Coordinator and Marketing Executive to observe end-to-end event planning, contract bookings, and strategic client account management.

Assisted with customer enquiries, venue bookings, client walkthrough meetings, and precise quotation development for diverse event requirements.

Supported the coordination of food and beverage logistics, audio-visual sound systems, room decor, and seating configurations across multiple conference halls.

Observed interdepartmental collaboration between marketing, food and beverage, and front-desk teams to fulfill exacting client specifications.

Strengthened multitasking, team collaboration, and client relationship management skills through structured professional interactions with guests and corporate organisers.

Volunteer

Board Member

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Interact Committee

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Led multiple school-wide and community-focused charitable campaigns, overseeing project logistics, volunteer allocation, and resource distributions.

Highlights

Spearheaded school improvement initiatives at Golden Hours School, leading campus beautification, mural painting, and playground maintenance.

Coordinated the Santa Shoebox Project for Makabongwe Preschool, verifying contents, cataloguing gift parcels, and preparing nutritional meal packs for beneficiaries.

Managed the Domino Foundation Bread Buddies project by organizing ingredient procurement, supervising student prep teams, and ensuring timely food package delivery.

Administered Market Day operations, including vendor registrations, electrical utility allocation, and physical layout setup to guarantee smooth event flow.

Directed logistical distribution for the Reach for a Dream Slipper Day campaign, coordinating inventory across all classes to achieve 100% distribution accuracy.

Organized donation collections and care-package assemblies for the Jess Ford Foundation and drove baking and sales initiatives for Cupcakes of Hope fundraising.

Committee Member

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Service Committee

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Executed welfare initiatives and donor campaigns, directly contributing to campus blood drive targets and elder-care outreach.

Highlights

Facilitated SANBS blood donation drives by comforting student donors, distributing recovery refreshments, and assisting medical staff, enabling the school to reach its target donor quota for the first time in several years.

Organized and hosted an interactive high tea event for local retirement village residents, managing table hospitality and activity coordination.

Executed a campus-wide Valentine's Day fundraising campaign for Birdsong Retirement Home, operating a temporary retail stall to finance floral gifts for residents.

Organized an SPCA winter donation campaign, driving awareness across student bodies and gathering essential pet food, bedding, and toys.

Committee Member

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Environmental Committee

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Drove school-wide sustainable practices, environmental educational displays, and active conservation efforts in the greater community.

Highlights

Contributed to initiatives that earned the school the prestigious 2024 KZN Sustainable School of the Year award.

Facilitated the Clothes to Good campaign by producing promotional collateral and conducting classroom outreach to stimulate student involvement.

Conducted weekly collection, sorting, and metric weighing of paper recycling in formal partnership with Mpact.

Volunteered with Enviro Fixers Durban North to eradicate invasive alien plant species from the Virginia Bush nature reserve.

Operated an upcycled product merchandise store to raise charitable proceeds donated to the CROW Foundation.

Committee Member

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Hospitality Committee

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Delivered high-volume catering services and hospitality support during major inter-school athletic fixtures and academic functions.

Highlights

Prepared fresh sandwiches, baked goods, and refreshments for hosting visiting parents, sports officials, and academic faculty.

Delivered professional guest service during high-attendance sporting tournaments, ensuring seamless beverage and meal circulation.

Maintained strict food hygiene and presentation standards across preparation areas and concession stations.

Volunteer Artisan & Contributor

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Helping Hands / Toys to Good Initiative

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Handcrafted therapeutic and educational materials using upcycled components for distribution to early childhood development centres.

Highlights

Crafted handmade textiles, quiet books, knitted blanket squares, and soft plush toys for underprivileged children.

Repurposed scrap fabrics and recycled materials into developmentally appropriate sensory learning toys.

Inspected, organized, and packed children's educational books and recreational care kits for community distributions.

Swimming Gala Volunteer

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King's Park Pool

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Supported timekeeping, administrative scoring, and hospitality services during competitive aquatic events.

Highlights

Accurately recorded race times, lane allocations, and event scores for official public announcements during two premier galas.

Coordinated refreshment distributions to deck referees, coaches, and technical officials throughout full-day swim meets.

Education

University of Pretoria

Pretoria, Gauteng, South Africa
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Bachelor of Dietetics Dietetics Grade:

Courses

Human Nutrition

Dietetics Professional Practice

Physiology

Food Sciences and Nutrition

[High School Name]

Durban, KwaZulu-Natal, South Africa
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National Senior Certificate (NSC) Secondary Education Grade:

Courses

Life Sciences

Consumer Studies

English

Mathematics

Awards

KZN Sustainable School of the Year (Contributing Member)

KZN Department of Education / Environmental Programme

Recognized as an active Environmental Committee contributor for key recycling, alien plant clearing, and upcycling initiatives that secured the provincial sustainability title.

Languages

English

Skills

Customer Service & Hospitality

Professional Communication, Guest Relations, Food & Beverage Service, Public Engagement, Active Listening.

Event Coordination & Banqueting

Banqueting Support, Event Setup, Vendor Coordination, Meeting Logistics, Registration Management.

Leadership & Project Management

Team Collaboration, Volunteer Coordination, Donation Drive Logistics, Time Management, Attention to Detail, Multitasking.

Community Outreach & Sustainability

Fundraising Campaigns, Environmental Initiatives, Upcycling, Recycling Partnerships, Community Engagement.

Interests

Community Welfare

Early Childhood Support, Elderly Care, Animal Welfare.

Sustainability & Conservation

Beach Cleanups, Upcycling, Indigenous Plant Conservation.

References

Reference Details

Available upon request.