Umhlanga, KwaZulu-Natal, South Africa
Summary
Shadowed senior management across banqueting, hotel operations, and marketing to support client coordination and event execution at a premier multi-facility hotel and convention centre.
Highlights
Gained practical operational exposure across banqueting coordination, front-of-house operations, and hotel management workflows.
Shadowed the Banqueting Coordinator and Marketing Executive to observe end-to-end event planning, contract bookings, and strategic client account management.
Assisted with customer enquiries, venue bookings, client walkthrough meetings, and precise quotation development for diverse event requirements.
Supported the coordination of food and beverage logistics, audio-visual sound systems, room decor, and seating configurations across multiple conference halls.
Observed interdepartmental collaboration between marketing, food and beverage, and front-desk teams to fulfill exacting client specifications.
Strengthened multitasking, team collaboration, and client relationship management skills through structured professional interactions with guests and corporate organisers.